1. INTRODUCTION
We respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, process, and safeguard your information when you visit our website, register for an account, consign a vehicle, or participate in our online auctions. By accessing or using our services, you agree to the practices described in this policy.

 

2. DATA WE COLLECT
To provide a secure and transparent marketplace, we collect several types of information from our users:
  • Identity Data: Full name, date of birth, government-issued identification (used exclusively for account and bidder verification), and vehicle ownership documentation.
  • Contact Data: Email address, billing address, shipping/physical address, and telephone number.
  • Financial & Payment Data: Payment card details, bank account details for wire transfers, and billing history. Payment card transactions are processed securely via Stripe; we do not store full credit card numbers on our servers.
  • Transaction & Bidding Data: Details about bids placed, watchlist items, lot consignments, auction outcomes, and invoices generated through our WooCommerce platform.
  • Technical & Usage Data: IP address, browser type, device information, login times, and interactions with our website to ensure security and prevent fraud.
3. HOW WE USE YOUR DATA
We use your personal data for the following essential operational purposes:
  • To create and manage your user account and verify your identity prior to active bidding or selling.
  • To execute and manage live auctions, process bids, and finalize sales or buyer invoices.
  • To process payments, place pre-authorization holds via Stripe, and prevent unauthorized transactions.
  • To facilitate communication between buyers, sellers, and logistics partners following a successful auction.
  • To comply with legal, tax, and anti-money laundering (AML) obligations.
  • To improve our platform’s functionality, site security, and user experience.
4. BIDDER VERIFICATION & ANTI-SNIPING DATA
To maintain auction integrity, placing bids requires identity verification. Automated systems monitor bidding activity to enforce platform rules, manage countdown timers, and prevent bid sniping or fraudulent bidding behavior.

 

5. DATA SHARING & THIRD-PARTY SERVICES
We do not sell or rent your personal data to third parties. We only share necessary data with trusted service providers who assist in operating our platform:
  • Payment Processors: Stripe for secure payment authorization, pre-holds, and processing.
  • Auction & E-commerce Infrastructure: WooCommerce and specialized plugin providers powering our database, account dashboards, and bidding logic.
  • Logistics & Escrow: Vetted shipping partners or escrow agents, strictly at your request to finalize vehicle hand-offs.
  • Legal Authorities: When required by law, court order, or regulatory bodies to enforce our Terms & Conditions or protect our legal rights.
6. DATA SECURITY & RETENTION
We implement high-level administrative, technical, and physical security measures—including SSL encryption and secure server architecture—to protect your personal information against unauthorized access, loss, or alteration. We retain your data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

 

7. YOUR LEGAL RIGHTS
Depending on your jurisdiction, you have rights regarding your personal data, including the right to access, correct, update, or request the deletion of your personal information. You may also object to or restrict certain data processing activities. You can manage your account details directly through your Account Dashboard or contact us to exercise these rights.

 

8. COOKIES & TRACKING
Our website uses essential cookies and similar technologies to remember your login session, track active bids, manage watchlist items, and analyze website traffic. You can adjust your browser settings to refuse cookies, though certain site features may not function properly as a result.

 

9. CONTACT US
If you have any questions regarding this Privacy Policy or our data practices, please contact us.